Patients' Rights:
A patient and his/her representative has the following rights with respect to Chittranjan National Cancer Institute, Kolkata
Right to Information
Every patient has right to adequate relevant information about the nature, cause of illness, proposed investigations and care, expected results of treatment, possible complications and expected costs.
Right to Information
Every patient has right to adequate relevant information about the nature, cause of illness, proposed investigations and care, expected results of treatment, possible complications and expected costs.
Right to Safety & Quality Care
- Infection control measures
- Safe drinking water
- Quality Health care as per NABH protocols
- Protection against medical negligence
Right to informed consent
Every patient or his caregiver is explained about any potential hazard or risks involved in the procedure. Informed consent is taken before any invasive procedure /Surgery/Chemotherapy/Radiotherapy
Right to Confidentiality, Human Dignity & Privacy
- No discrimination on the basis of HIV Status
- Presence of Female person during examination of female patient by Male practitioner
- Human dignity of every patient in all situations
Other Rights
- Proper referral and transfer, which is free from perverse commercial influences protection and compensation for patients involved in clinical trials, as per Drugs and Cosmetics Act and other Government Guidelines.
- Patient Education
- To choose alternative treatment options if available
- To take discharge of patient, or receive body of deceased from hospital
- To be heard and seek redressal.
Responsibilities of Patients and their caretakers
Along with promoting their rights, patients and caretakers should follow their responsibilities so that hospitals and doctors can perform their work satisfactorily
- Patients should provide all required health related information to their doctor, in response to the doctor’s queries without concealing any relevant information, so that diagnosis and treatment can be facilitated.
- Patients should cooperate with the doctor during examination, diagnostic tests and treatment, and should follow doctor’s advice, while keeping in view their right to participate in decision making related to treatment.
- Patients should follow all instructions regarding appointment time, cooperate with hospital staff and fellow patients, avoid creating disturbance to other patients, and maintain cleanliness in the hospital.
- Patients should respect the dignity of the doctor and other hospital staff as human beings and as professionals. Whatever the grievance may be, patient / caregivers should not resort to violence in any form and damage or destroy any property of the hospital or the service provider
